Online Reputation Management Executive

Location: Delhi, Jhandewalan
Employment Type: Full-time

Job Overview: We are looking for a proactive and customer-focused individual to join our team at Champak's Head Office in Delhi as a Online Reputation Management Executive. In this role, you will spend 2-3 hours daily resolving customer complaints received through email, website, and social media platforms. Additionally, you will engage in telecalling to manage customer renewals, ensuring a smooth and positive experience for our subscribers. This full-time position is ideal for someone with strong communication skills and a background in customer service, complaint handling, or telecalling.

Responsibilities:

• Respond and resolve customer complaints via email, website, and social media (2-3 hours/day).
• Make outbound calls to customers to assist with subscription renewals.
• Maintain records of complaints and customer interactions using CRM tools.
• Collaborate with internal teams to ensure timely resolutions and follow-up.

Qualifications:

• Experience in customer service or complaint handling preferred.
• Strong verbal and written communication skills.
• Proficient in email, social media, and CRM systems.

How to Apply: Send your resume and cover letter to hr@delhipress.in with " Online Reputation Management Executive " as the subject.